1. Dish Network wants to hear what customers want from pay TV service

    Dish Network wants to hear what customers want from pay TV service

    Dish Network admits it. TV service providers — itself included — have plenty of room to improve their customer service reputation. On Monday, the Douglas County company begins a customer listening campaign, which includes a “spokeslistener” who stars in TV commercials and an advertising campaign.

    Read Full Article
  1. Quotes

    1. We're in an industry that's not known for listening to customers. But the easiest way to find out what customers want is to listen to them.
    2. Who does well? Coke and Pepsi because they know it's very easy to switch.
    3. If you can believe this, me, the CMO, I can actually install a Dish in 6 minutes.
    4. We want to make sure even corporate employees understand the front-line experience and what our customers are dealing with.
  2. Authors

  3. Categories

    1. Feeds:

      CTA Members Press Releases, CTA Tech Tour, Government & Policy, Tech Workforce & Education
    2. Tags:

      B2B Software, Big Data & Analytics, Business Services Provider, Cloud, Community Organizations, Consumer Software, Development, Energy Tech, Enterprise, Government, Hardware, Health IT, Innovation & Entrepreneurship, Internet of Things, Mobile, Security, Startups, Telecom, Women In Tech